General Policy

Sales Policies

Tickets and Confirmation - Immediately confirmed after successfully completing check out, the customer will see the confirmation number online and receive an order summary and eTicket(s) by email.

How to use the eTicket - Please have a printout of eTicket for boarding the bus.

Cancellation and Refund - Once a reservation is booked on, it cannot be canceled by the customer. Duplicate bookings are non-refundable as those seats will have been removed from sales inventory. While the bus operators will make every effort to operate its services as scheduled, when this fails to occur full refunds or alternative travel arrangements will be offered.

Reschedule - With the exception of self rescheduling online, GotoBus will charge a $5.00 processing fee per ticket for each change. In addition, any increase in fare will be applicable. Please note:

1. Some services cannot be self-rescheduled: Lux Bus, NYTiger, USAsia, Yobus, etc.
2. The bus carrier and bus route cannot be changed. Please refer to the policy on eTicket and reschedule it on your own via Reschedule Bus Ticket.

Price Change - We reserve the right to adjust the ticket fare, and the fare for holidays, weekends and special events.

Condition of Use -
(1) The ticket is valid only for the date and time stated on the ticket.
(2) Customers must bring a valid ID and a printout of the eTicket (confirmation email) at boarding for ID Check.
(3) Customer's name(s) on e-ticket must match passenger's (or one of the passengers') name.
(4) The printout of eTickets must be signed by customer as proof of boarding.
(5) **Passenger should arrive 30 minutes prior departure time, otherwise the seat might be sold to stand-by passengers.

General Information

Schedules - Every effort will be made to operate according to published schedules. The bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific time. Connections cannot be guaranteed and schedules are subject to change.

Arrival Time - The arrival times are estimated for customers' reference. Exact arrival time depends on the traffic situation.

Severe Weather - Customers are encouraged to check the Gotobus Website - Weather Advisory for any bus cancellations on selected routes or call the phone number located on your eTicket for most updated information. Please note that refunds are not given for services canceled due to weather but you may reschedule for an alternative time.

Bicycles - Bicycles may be transported based on space availability. Additional luggage space cannot be reserved.

Child Fares - Children including infants are required to have a seat on the bus. Please bring a car seat for the child if necessary.

Pets - Bus operators do not accept to carry any type of pets on the buses, with the exception of trained service animals that allow disabled customers to perform necessary activities. Service animals must be properly harnessed, they must bring a certificate, and should be under the direct control of the owner at all times.

Luggage - Each passenger may carry one check-in luggage and one carry-on bag. For guidance the check-in luggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. Oversize and additional luggage fee varies from $10 per piece. Gotobus and bus carriers are not responsible for lost or misplaced baggage.

Objectionable Persons - Bus Companies reserve the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of oneself or to any person whose conduct is such, or likely to be such, as to make one objectionable to other passengers.

Cell Phones - "Limited" with respect and courtesy to your fellow passengers.

Wi-Fi - Wi-fi service is offered by some of the carriers in the East Coast. Additional schedules may be added during weekends and holidays which are served by third party's buses, it is not guaranteed that there will be wi-fi access as advertised. Please contact the bus company in advance to confirm service availability.

Minor Travellers - For minors (under 18 years old) traveling alone, the parents must read and sign a consent letter. Once receiving the approval, please book an adult ticket online directly. On travel date, please take the print-out ticket along with the consent form to board the bus.

Download your consent letter consent letter here.

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