- Posted on: 2015-11-29
- Depature: Westminster, CA
- Arrival: San Jose, CA
- Name: Anonymous
- Star ratings:
- Bus Cleanliness:
- Punctuality:
- Service & Staff:
- Comfort:
I recommend this bus!
I've taken Phuong Thao Express twice. The first time they left ten minutes late, which wasn't a big deal. However at the point when they needed to switch drivers, a 20-minute break became nearly a one hour break. This delay cause us to arrive in L.A. more in traffic time almost 2 hours after the scheduled arrival time. I felt that the arrival estimates provided by the driver were way off too. I understand there was traffic, but at one point on the highway, he said we were 10 minutes away, which I was skeptical about. There wasn't much traffic at that point, but it took about 15 minutes just to get off the highway and another 10-15 to drive through the local streets. I wish the driver gave a more realistic time estimate. The wi-fi was unreliable compared to Hoang Express. The bus itself didn't have a tray to put food, netting behind the seat to place small items, or a place to put a water bottle--things I've seen on Hoang Express. I decided to give this bus another chance. The second time, the bus still didn't have the amenities listed above that I hoped for. In addition, there were no seat belts. I feel like this is more a requirement than an amenity. Soon after the bus left, it started making strange sounds and the driver stopped to call someone to see about fixing it. He said all the gauges dropped to 0. I'm not sure what the person on the other end of the line said, but after the call, the driver resumed the trip, only to stop again shortly after. This time, he was able to stop the noise, but it didn't give me a lot of confidence for my safety at that point. Overall, I would prefer not to take this bus. Their prices should be cheaper than Hoang Express because their bus service is not up to par from what I've seen.